What to expect on delivery day
We bring the spa out to your home, roll it into place (we have different trolleys designed to move the spas over grass, tarseal, shingle, and up and down stairs etc) unwrap the spa and the cover. Position the spa exactly where you would like, then we fill the spa up, and once the spa is full and running, we show you how to operate the spa, and explain how the chemicals work. Your new spa is now fully operational. Our Customer Service Representatives are available 7 days a week, and are always happy to answer any questions you may have about your new spa. ( See more detailed information on Delivery below).

Delivery (Points to consider)
As part of our service we deliver your Portable Spa to your property. Unless special arrangements have been made, we would ask that you be present to take delivery of your new spa.

Your spa is normally transported on a lightweight utility vehicle. The installer will get as close as is convenient to your spa site, and unload the spa at that point. The installer has a spa trolley designed for moving your spa across flat and level surfaces such as grass, concrete etc, and if that is possible you will be able to have your spa placed on your exact site.

Please check the route that you take to get the spa from our delivery vehicle to your proposed site. We suggest you walk the exact route and check through the following points.

Width: Is the access path at any point too narrow for the spa on the trolley?
Check all gates, protruding meter boxes, bay windows etc.
You may have to tie or cut back shrubs, move dog kennels, flower boxes, tubs etc.
Height: Is the access path at any point too low for the spa to pass under?
Check overhanging branches, down pipes, low roof eaves, overhead wires etc.
Length: Will the spa be obstructed by a 90-degree turn?
Check how much room you have on any turn. Your spa will not bend.

If after checking the above points, you feel there may be difficulty in using the spa trolley all the way from the vehicle to the site, then you may consider your site to be a difficult site. You will need to organise extra people to help lift your spa into place. We can arrange other people for you, however that is an added cost. Normally most of our customers gather a few friends, and with the installers assistance, the spa is put into place and unwrapped, ready for filling in no time at all.

Please feel free to discuss delivery and access with us, we are experts in this field. We also offer a free, no obligation home site visit, so we can offer suggestions on choice of site, and discuss with you the level of difficulty in getting your new spa installed.