What some of our customers have said

"Adrienne, thanks for your help and patience while I chose our spa pool. I appreciated your no-pressure approach. The whole family is delighted with the spa. It's a perfect place for talking and listening to teenagers, and we emerge warm, happy and relaxed. I only wish I'd got one years ago. I think every home should have one, and the winter blues are a thing of the past. Thanks."
E.C. (Christchurch)

"Dear Murray and Justin, I write to let you know how pleased we are with the water quality of the silver ion filtration system combined with the ozone. We use our spa regularly, virtually every day, and it gives us as much pleasure to do so now, as it did when we first bought it 7 years ago. Over those years you have kept us informed about spa maintenance improvements and the move away from the original bromine/chlorine treatment, through your most interesting newsletters a couple of times a year. We really appreciate the "Seller loyalty to Customers" you provide to those who purchase a HotSprings Spa Pool from you.

The spa has proved very reliable, and what few minor parts have required renewal over the years, you have always been able to service or replace promptly, and again, through your enthusiastic skilled servicemen like Steve, or even yourself, you made us feel like your "most favoured customers!" We are enjoying the change of cover to the denim blue one, that you made available through the newsletter at a special sale price. Thanks. It suits our situation and blue roofed house perfectly!

Gwen and I really appreciate Justin's helpful demo of the new silver ion filters when we called in at the Showroom on the Saturday of Queen's Birthday Weekend. But now that everything is installed, the cover changed, and the pool water a sheer delight with no chlorine, defoamers, etc, we are even more so. It was a very timely newsletter for us, and more so a very timely purchase in upgrading our spa. Our many thanks then for your friendly and helpful interest in customer service. May your family business continue to prosper and make steady progress. It surely deserves to! With thanks and best wishes.
M.C. (Christchurch)

"Dear Murray, Since installing our Wright Spa at Easter 1997, we have enjoyed its use in this remote setting. We find it is very easy to look after and is economical to run. We have never enjoyed so many starry evenings!"
A & D M. (Lochmara Bay)

"I wonder if other folk are enjoying their spa as much as the McGirrs, money well spent, we are delighted, especially these cold days."
H.M. (Greymouth)

"Since we bought your portable spa, we are very pleased with the Sovereign. We use it every night half an hour just before we go to bed. And we both have a good night's sleep as well, it relieves tension and relaxes the whole body, which is very good for my back problem. We wish we had bought it years ago. It is a good quality spa and value for the money, and we feel very rich to own one. We highly recommend it to anyone thinking of buying a HotSpring spa from Murray and Justin Wright. Many thanks for a great product!"
R.N. (North Canterbury)

"Justin, I don't compliment many people or products but I wish to say that we are extremely pleased (rapt) with the Sovereign pool and the hard top lift up cover we purchased from you 6 weeks ago. It's holding the heat and so easy to lift up. We haven't worked out the cost of running it but the last two power bills have hardly altered from the previous accounts. A great thing!"
B.P. (Hokitika)

"Dear Grant, just a short note to let you know how our spa is performing, we have had it for just on three years and find it very relaxing after a day's work. We are very impressed with the fresh water ozone system - the water stays fresh and very clean looking for ages. Our power bill does not seem to have increased because of the spas use. Once again we are very pleased with our Tiger River Spa."
D.E. (Eketahuna)

"Grant, I would like to say that we are very much enjoying our spa. I have a very bad spine condition and using the spa daily has lowered the amount of medication I use. The Moto-Massage jet is especially helpful. Thank you."
L.M.B. (Masterton)

"Complete satisfaction with my Sovereign. Exceeded our expectations. The best engineered spa on the market."
D.B. (Palmerston North)

"We have just completed a Test Run on our Wright Spa to measure the electricity costs. The Meter was loaned to us by Southpower. The Test commenced on 4/12/96 and ended on 24/3/97 - a period of some 110 days. The Meter Reading commenced at 000 696 and ended at 001 283 with a usage of 587 Units @ 10.5 cents each. That represented a cost of $61.63 or 56c per day or $3.92 per week. We chose to do the Test as our pool cover was made in 4 panels for ease of removal in a difficult outdoor hillside site. We are delighted with the result. N.B. Pool temperature remained at 100°F."
T.G. (Christchurch)

"Dealings with Wright Spa Pools have always been most satisfactory."
L.M. (Blenheim)

"Your service has been very good and appreciated by clients on the West Coast."
T & M.M. (Hokitika)

"Your after sales service is beaut. Also, telephone reception is A 1."
P.H. (Westport)

"We have always found you very helpful, even when ringing about something that has gone wrong, which is a customer service not always available elsewhere."
E.P. (Roxburgh)

"Wrights have always given us exemplary service and products. The purchase price was, for us, a large investment, not to be regretted. We recommend your company to friends."
J & B N. (Governors Bay)

"We really appreciate your newsletters. It makes us feel glad we are still thought of at Wright Spas. Your aftersales service is outstanding. Keep up the good work."
Mr & Mrs B. (Rangiora)

"Service has always been excellent. Service is what gave you our business over your competitors, particularly your initial full response (with good information) to our initial inquiry."
M.W. (Queenstown)

"Spas are fantastic - should have had one years ago - we love it."
C & M P. (Christchurch)

"Very appreciative of the friendly advice and service provided by service staff."
G.D. (Alexandra)

"Your service is excellent. Could not be better.
M & S W. (Christchurch)

"We have been very satisfied with the service and have recommended our friends to buy spas from you, which two of them have done. Keep up the good service."
A & L B. (Mosgiel)

"Any odd problem we have had has always been dealt with in a very professional and honest manner. If more companies had your approach they would also succeed. This is why we recommended you to our daughter and son-in-law - they now have your product and are very satisfied."
N & P L. (Christchurch)

"It's good to know that help is only a phone call away. Everyone at Wright Spa Pools have been very pleasant and helpful. Keep up the good work."
M & M G. (Waikuku)

"I appreciate the excellent after sales service - we purchased about 6 years ago and are treated as if we are just as important now."
S.H. (Christchurch)

"We enjoy your newsletters, you have good customer relations, thank you."
P. P. (Peel Forest)

"We have always enjoyed good service and advice, thank you."
A.B. (Christchurch)

"Much impressed by your service and the fact that you do keep in touch. Carry on the good work.'
N.C. (Christchurch)

"We have been thrilled with the service from Wrights. In particular, we are impressed with the way you offer advice on the phone regarding problems before coming out and therefore costing the customer. Also the personal touch of your newsletter."
J.M. (Christchurch)

"We appreciate being able to speak directly with a staff member when we have a query about the running of the spa."
M.C. (Dunedin)

"Any problems we have had from time to time has always been easily solved by your team and advice is always there and pleasantly given."
M.L. (Oamaru)

"The service we have had to date has been excellent. We have had the help we needed when we had problems and we are very impressed with the way we are greeted every time we see you, well done."
C & D W. (Kaiapoi)

"The newsletter was a surprise at first when we bought a spa pool, but now we appreciate the feeling of service that it gives and also it keeps us in touch with new products and reminders about replacing filters etc. PS We checked out your spa pools via internet in USA before we bought one."
J & B M. (Christchurch)